Position Type : Fulltime
Work Mode : Work from Office
Employee Value Proposition:
Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
Employees get free lunch and snacks.
Monthly reward and recognition to outstanding performers.
Employees get promotions every 6 months based on performance.
Outstanding performers can qualify for promotion every quarter. So an employee can get promoted up to 4 times in a year. Every promotion results in a change of designation and increase of salary .
Accelerated growth opportunities of employees and one can become UH in another 3 months time)
Regular team parties and Annual Day outing for all employees.
Qualification / Education and other Requirements:
Education- Any Undergraduate (BBA,B.Tech, B,A) etc.
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision-making skills.
Language required: English & Hindi or English, Hindi & 1 South Regional Language (Kan, Tel, Tam)
Proficient in MS Office (Excel, Word).
Should be flexible for day shift (9-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekdays.
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. With a cumulative 85 lakh customers, it has grown 10X in the last one year. With three rounds of funding of $151 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global, SAIF Partners, KTB Ventures and BeeNext. It is headquartered in Bangalore with a team of 4000+ employees.
Role and Responsibility
Act as relationship manager for the Paid customers of NoBroker.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services.
Service customers in finding the right tenant/house based on the customer's requirements.
Dial outbound and attend inbound calls of customers and leads.
Use internal tools and methods to provide the best possible service to the customer.
Negotiate with leads on behalf of customers.
Keep customers up-to-date on the progress of his account.
Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service
About Training- Training will be provided for initial few days for an employee to understand the end to end process.