- Lead electrical, mechanical, and civil operations across client sites
- Ensure SLA adherence and zero escalations
- Drive operational excellence and continuous improvement initiatives
- Handle site assessments, technical surveys, and mobilization of current sites
- Oversee statutory compliance and audit readiness
Client & Business Management
- Maintain high client satisfaction and retention
- Review MIS, MMR, QBR reports with clients
- Manage client escalations and crisis situations effectively
- Identify opportunities for business expansion and cost optimization
People Management
- Recruit, assess, and develop technicians, engineers, and managers
- Implement skill assessment and training plans
- Build second-line leadership and succession planning
- Conduct performance reviews and capability assessments
Commercial & Financial Responsibilities
- Coordinate invoicing and billing with central teams
- Ensure timely collections and reduction in debtor days
- Monitor credit control and billing accuracy
Key Skills & Competencies
- Strong troubleshooting and problem-solving skills
- Excellent communication and stakeholder management
- Commercial awareness (AMC, CAMC, BOQ, costing)
- Project planning, mobilization, and transition management
- Ability to handle pressure and crisis situations