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Area(s) of responsibility
SPECIALIZATION - Operations
1. Work on strategic initiatives at the organisation level by analysing the problems and implementing the improvements.
2. Well versed to understand costing model of different type of projects and come up with the improvements in profitability.
3. Drive a strong, foundational business excellence delivery model across BUs via adoption of the organisational Quality Management System
4. Support Delivery teams to drive BE initiatives-process improvements/ automation, track quality at project (account and BU level), raise red flags and propose plans to mitigate risks,
5.
Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
6. Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
7. Ensure compliance to signed off SOWs (SLAs, Metrics etc.) and ensure no associated penalties levied on the process
8. Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
9. Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
10. Monitor tools usage across Project /Program Management, Productivity Improvement, Project sizing and estimations and drive improvement to strengthen dependency on the tools for delivery success
11. Identify and propose predictive metrics basis the organisation capability baselining/delivery capabilities to track project quality and SLA slippage, identify potential issues, track actions and closures
12. Organisation level communication on the initiatives taken and working on change implementation.