Gleuhr Wellness Pvt. Ltd. is looking for a proactive and customer-focused Sales and Retention Manager to maintain strong relationships with existing customers, improve customer satisfaction, reduce customer drop-offs, and encourage repeat purchases. The ideal candidate should have excellent communication, convincing, and problem-solving skills.
Key Responsibilities
Contact existing customers through calls and follow-ups to maintain engagement.
Understand customer concerns, feedback, and reasons for discontinuing services or products.
Convince customers to continue their services and encourage renewals or repeat purchases.
Resolve customer queries and coordinate with the relevant departments for timely solutions.
Identify dissatisfied customers and take appropriate steps to improve their experience.
Follow up with inactive customers and customers considering cancellation.
Maintain accurate customer records, call details, and follow-up status in the CRM or company database.
Achieve monthly customer retention and revenue targets.
Explain relevant products,
services, offers, and benefits to customers.
Share customer feedback and recurring issues with the management team.
Skills Required
Excellent verbal communication and interpersonal skills.
Robust convincing, negotiation, and customer-handling abilities.
Positive problem-solving and objection-handling skills.
Ability to build customer trust and maintain long-term relationships.
Basic computer knowledge and familiarity with MS Excel or CRM software.
Ability to work under pressure and achieve targets.
Positive attitude, patience, and a customer-focused approach.
Eligibility Criteria
Qualification: 12th pass or graduate.
Experience in customer retention, telecalling, customer support, or sales will be an advantage.
Candidates must be comfortable making outbound calls and handling customer follow-ups.
Training- 5–7 days of unpaid
Timing-9:30 to 6:30 (Monday to Friday One rotational off.) Saturday and Sunday are Working.