Customer Support Executive (Patna) | Trusbee

Company: Trusbee (trusbee.in)
Job Type: Full time
Location: Patna, Bihar
Salary: Not Disclosed

About Trusbee

Trusbee is a growing company that puts customer trust and service quality first. We are building a friendly, professional support team to give our customers a smooth and reliable experience.

Job Summary

We are looking for a confident and well-spoken Women Customer Support Executive to be the first point of contact for our customers. You will handle queries, resolve complaints, and make sure every customer leaves the conversation satisfied. Fluent English communication is compulsory for this role.

Key Responsibilities

- Handle inbound and outbound customer calls, chats, and emails in a polite, professional manner
- Understand customer needs and explain our services, pricing, and policies clearly
- Resolve complaints and queries quickly, or escalate them to the right team
- Follow up with customers to make sure their issue is fully solved




- Record all interactions accurately in the CRM or Excel sheet
- Collect customer feedback and report recurring issues to management
- Meet daily targets for call quality, response time, and resolution

Requirements

- Excellent spoken and written English (mandatory)
- Minimum qualification: Graduate (any stream)
- Basic computer skills (MS Office, email, typing)
- Active listening skills
- Ability to stay calm with upset customers
- Willingness to work in shifts if required

Good to Have

- Prior experience in customer service, BPO, or tele-calling
- Experience with CRM tools

What We Offer

- Fixed salary
- Supportive team and a safe, professional work environment
- Opportunities for growth within Trusbee

Send CV : [email protected]

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Support Executive ( Patna )
🏢 Trusbee
📍 Patna