Customer-focused and proactive Customer Support Executive with 2-3 years of experience in handling customer queries and providing exceptional support. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset. The role requires working in US business hours and collaborating with internal teams to ensure timely issue resolution and customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and support tickets in a professional manner.
- Troubleshoot customer issues and provide timely resolutions.
- Record, track, and monitor customer interactions using CRM or ticketing systems.
- Escalate complex issues to relevant teams and follow up until closure.
- Maintain high levels of customer satisfaction and service quality.
- Educate customers about products, services, and features.
- Meet defined Service Level Agreements (SLAs) and performance metrics.
- Identify recurring customer concerns and provide feedback to improve processes.
- Maintain accurate customer records and documentation.
- Collaborate with cross-functional teams to ensure seamless customer experience.
Required Qualifications
- Bachelor's degree in any discipline.
- 2-3 years of experience in Customer Support, Customer Service, Technical Support, or a related role.
- Excellent verbal and written communication skills in English.
- Strong customer handling and conflict-resolution skills.
- Experience working with CRM tools such as Salesforce, Zendesk, Freshdesk, or similar platforms.
- Ability to multitask and manage priorities effectively.
- Strong analytical and problem-solving skills.
- Willingness to work in US shifts (Night Shift).
Preferred Skills
- Experience in handling international customers, preferably US clients.
- Knowledge of customer service best practices.
- Ability to work independently and in a team environment.
- Robust attention to detail and organizational skills.
Key Competencies
- Customer Centricity
- Effective Communication
- Time Management
- Team Collaboration
- Problem Solving
- Adaptability
- Attention to Detail
Pay: Up to ₹360,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: Remote
📌 Customer Support Associate (Kerala)
🏢 ALB Technologies
📍 Kerala
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.