Job Description – Sales Coordinator

Company: Alps Digital Devices Ltd.

1. Job Summary

Alps Digital Devices Ltd. is looking for a confident, customer-focused, and target-oriented Sales Coordinator to support the sales team by contacting dealers, customers, and prospective business clients. The candidate will be responsible for making outbound calls, generating sales leads, following up on business enquiries, communicating product and promotional information, and maintaining strong relationships with existing and potential customers.

The ideal candidate should possess excellent communication skills, a professional telephone manner, and the ability to coordinate effectively with the sales team to support business growth.

2. Key Responsibilities

- Make outbound calls to existing dealers, prospective customers, and business clients to promote company products and generate sales opportunities.
- Follow up on sales enquiries, pending orders, customer requirements, and prospective business leads.
- Communicate product availability, pricing, promotional schemes, and other relevant sales information as authorised by the company.
- Identify potential customers and maintain a database of leads for further follow-up by the sales team.
- Maintain regular communication with existing dealers to understand their requirements and encourage repeat business.
- Coordinate with the sales team regarding customer enquiries, order status, product availability, and other sales-related matters.
- Record daily calling activities, customer feedback, follow-up schedules, and lead status accurately in the designated system or Excel sheets.
- Ensure timely follow-up with interested customers and maintain proper records of all interactions.
- Handle customer queries professionally and escalate complaints or complex issues to the concerned department.
- Achieve assigned daily calling targets, lead-generation targets, and other performance objectives.
- Prepare daily and periodic reports on calls made, leads generated,



customer responses, and follow-up status.
- Maintain professional communication and uphold the company's standards in all customer interactions.

3. Educational Qualification

- Minimum qualification: Graduation in any specification
- Candidates with a degree in Business Administration, Commerce, or Marketing will be preferred.

4. Experience

- Candidates with 1-2 relevant experience in tele calling, tele sales, customer service, or sales coordination experience may apply.
- Experience in mobile phones, consumer electronics, retail distribution, or B2B sales will be an added advantage.

5. Required Skills and Competencies

- Good verbal communication and interpersonal skills.
- Proficiency in Malayalam and basic working knowledge of English; Tamil proficiency will be an advantage, depending on the assigned market.
- Good telephone etiquette and customer-handling skills.
- Basic computer knowledge, including MS Excel and data entry.
- Ability to persuade customers, generate leads, and follow up consistently.
- Strong organisational skills and attention to detail.
- Ability to work with targets and meet deadlines.
- Positive attitude, patience, and willingness to learn.

6. Key Performance Indicators (KPIs)

- Number of calls made per day.
- Number of productive calls and customer interactions.
- Leads generated and qualified.
- Follow-up completion rate.
- Enquiries converted into sales opportunities or orders, wherever applicable.
- Accuracy of customer data and call records.
- Achievement of assigned targets and reporting timelines.

7. Preferred Candidate Profile

The ideal candidate should be proactive, disciplined, and comfortable communicating with dealers and customers over the phone. The candidate must demonstrate a customer-oriented approach, consistent follow-up practices, and the ability to contribute to the company's sales and customer relationship objectives.

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

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