- Manage seller accounts on Amazon, Flipkart, and Meesho.
- Upload products and update product listings.
- Check orders and coordinate for timely dispatch.
- Monitor inventory and update stock details.
- Handle returns, cancellations, and customer complaints.
- Check account health and resolve marketplace issues.
- Prepare daily work reports and sales reports.
B. Telesales
- Call potential customers and explain company services.
- Generate leads and follow up with interested customers.
- Explain services related to e-commerce account management and account relaunch.
- Convince customers to purchase services and achieve sales targets.
- Maintain customer details and call records.
- Follow up with customers until the deal is closed.
C. Customer Support
- Answer customer queries over calls and WhatsApp.
- Provide regular updates to customers.
- Coordinate with the team to resolve customer issues.
- Maintain good relationships with existing customers.
2. Required Skills
- Basic knowledge of computers and MS Excel.
- Good communication skills in Hindi and basic English.
- Confidence in speaking with customers over the phone.
- Basic understanding of Amazon, Flipkart, and Meesho is preferred.
- Good follow-up and convincing skills.
- Ability to manage multiple tasks and meet deadlines.
3. Key Performance Indicators (KPIs)
- Timely completion of daily operational tasks.
- Accuracy of product listings and inventory updates.
- Proper order and account management.
- Number of customer calls and follow-ups.
- Number of leads converted into sales.
- Achievement of monthly sales targets.
- Customer satisfaction and timely issue resolution.
4. Work Expectations
- Complete daily assigned tasks on time.
- Maintain proper records of operations and sales calls.
- Follow company policies and procedures.
- Coordinate with team members and report progress to the manager.