We are looking for enthusiastic, articulate, and customer-focused candidates to join our team as Customer Support Associates. In this role, you will handle customer inquiries through a blended process (both chat and voice channels). If you have excellent English communication skills and are looking for a competitive salary with a dynamic work environment, we’d love to speak with you!
Key Responsibilities
- Customer Support: Assist customers with their queries, resolving issues efficiently via both chat and voice channels.
- Communication: Maintain clear, concise, and polite communication with clients and customers.
- Problem Solving: Identify customer needs, troubleshoot basic issues, and offer effective solutions or escalate when necessary.
- Process Adherence: Follow guidelines and standard operating procedures to maintain high quality and customer satisfaction standards.
- Data Logging: Accurately record customer interactions and resolution details in the system.
Requirements & Qualifications
- Education: HSC (12th Pass) or Graduate in any stream.
- Language Proficiency:
Fluent verbal and written English communication skills are mandatory.
- Technical Skills: Basic computer knowledge and good typing speed for chat processes.
- Work Shift: Flexible to work in afternoon/evening shifts (2:00 PM / 3:00 PM to 11:00 PM / 12:00 AM).
- Attributes: Strong listening skills, empathetic attitude, and the ability to work under pressure.
What We Offer
- Competitive Salary: Best in industry compensation package.
- Growth Opportunities: Explicit career progression and learning paths.
- Work Environment: Friendly, supportive, and inclusive workplace culture.
Job Details
- Role: Customer Support Associate / Executive
- Process Type: Blended (Voice & Chat)
- Shift Timing: 2:00 PM / 3:00 PM – 11:00 PM / 12:00 AM