Inside Sales Manager Position: Inside Sales Manager Industry: ITES / Business Process Outsourcing / IT Services

Location:
India

Experience:
5–8 Years Employment Type: Full-Time

Working Hours
Versatile / US Business Hours (as per client requirements) ### Job Overview We are looking for a dynamic, result-oriented Inside Sales Manager to lead and manage our inside sales team, drive business growth, and develop strong relationships with US-based customers. The ideal candidate should have excellent communication and negotiation skills, proven experience in managing sales teams, and the ability to generate new business opportunities in the US market. The candidate will be responsible for achieving sales targets, managing the complete sales cycle, and ensuring high levels of customer satisfaction. ###

Key Responsibilities
1. Team Management & Leadership
* Lead, manage, and motivate a team of inside sales executives.
* Set individual and team sales targets and ensure achievement.
* Monitor daily sales activities, performance, and productivity.
* Conduct regular team meetings, training sessions, and performance reviews.
* Coach team members on sales techniques, objection handling, and customer engagement. 2. US Customer Acquisition & Relationship Management
* Identify and develop new business opportunities in the US market.
* Build and maintain strong relationships with US-based clients and prospects.
* Handle customer calls, virtual meetings, presentations, and negotiations.
* Understand customer requirements and propose suitable ITES solutions.




* Manage key client accounts and ensure long-term business relationships. 3. Sales & Business Development
* Drive lead generation through outbound calling, email campaigns, LinkedIn, and other sales channels.
* Manage the complete sales cycle, from prospecting and qualification to negotiation and closure.
* Develop effective sales strategies to achieve revenue targets.
* Maintain a healthy sales pipeline and ensure consistent follow-ups.
* Identify opportunities for upselling and cross-selling. 4. Reporting & Performance Monitoring
* Track daily, weekly, and monthly sales performance.
* Prepare sales reports, pipeline forecasts, and management dashboards.
* Monitor KPIs such as calls, meetings, conversions, revenue, and closures.
* Analyse sales performance and implement improvement strategies. ### Required Skills & Qualifications
* Bachelor's degree in Business Administration, Marketing, or a related field.
* 5–8 years of experience in inside sales, telesales, or business development.
* Minimum 2–3 years of experience managing a sales team.
* Experience handling US-based customers and international markets is essential.
* Excellent verbal and written English communication skills.
* Strong negotiation, presentation, and relationship management skills.




* Hands-on experience with CRM tools such as Salesforce, HubSpot, or Zoho.
* Ability to work in US time zones when required.
* Strong leadership, analytical, and problem-solving abilities.
* Target-driven mindset with a proven track record of achieving sales targets. ### Key Performance Indicators (KPIs)
* Achievement of monthly and quarterly revenue targets.
* Number of qualified leads and sales opportunities generated.
* Conversion ratio and deal closure rate.
* Team productivity and individual performance.
* New customer acquisition and retention.
* Growth in existing customer accounts.
* Accuracy of sales forecasting and CRM reporting. ### Ideal Candidate Profile The ideal candidate should be a confident sales leader with a strong understanding of international sales processes, particularly the US market. The person must be comfortable handling senior-level customer interactions, leading a team, driving revenue growth, and taking ownership of overall sales performance.

What We Offer
* Opportunity to lead an international inside sales team.
* Exposure to US-based clients and business markets.
* Performance-driven growth opportunities.
* Competitive compensation with incentives linked to sales performance. My recommendation: For an ITES company targeting US customers, prioritise candidates who have experience in B2B sales, international client acquisition, and team handling rather than candidates with only domestic telesales experience. US Shift 5 Days working

Location:
Quark City Mohali

📌 Inside Sales Manager (India)
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