We are hiring experienced professionals for OTC Collections(Voice). Designation: Senior Process Associate/Analyst No Of Positions: 5

Experience:
1 to 6 Years (Relevant OTC Collections Experience Mandatory) Work

Location:
Chennai Shift: US shift Interview Date: 31st Oct,26(Saturday) Interview Timings: 11:00AM
- 1:00PM Interview Venue: HCLTech,Tower 4, No. 602/3/138, Special Economic Zone, Elcot-Sez, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai
- 600119 HR SPOC: Yuvapriya/Shinaz

Key Responsibilities
Manage complex and high profile accounts using defined collection strategies Own and control aged receivables as per SLAs and performance metrics Implement and remove service stops as per process guidelines Review UMCC and on account payments in line with ICMP standards Identify potential write offs and support aged debt clearance Drive quarterly and monthly debt & cash target achievements Execute end to end dunning processes and handle legal escalations Identify and support continuous process and system improvements Collaborate with administrators and team leads to close knowledge gaps Ensure strict adherence to best in class collection standards. Background & Qualifications Minimum 1 year of experience in OTC Collections (Mandatory) Finance background preferred (B.
Com / MBA – Finance will be an advantage) Excellent verbal and written communication skills Willingness to work in night shifts Proven track record of meeting targets and SLAs Strong working knowledge of MS Office Customer focused mindset with strong negotiation skills Analytical thinking and problem solving capability Exposure to project methodology is a plus Role Specific Competencies Fluent in English (verbal & written) Result driven and self motivated Strong learning orientation Team player with the ability to work independently Adaptable and flexible in a dynamic work setting Excellent customer service and stakeholder management skills Important Note Only candidates with OTC – Collections experience are eligible Immediate joiners or candidates with notice period of 30 days or less only

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