Senior EUC Support Engineer – Windows, macOS & Microsoft 365 Job Title: Senior End User Computing (EUC) Support Engineer

Location:
Chennai, Tamil Nadu Employment Type: Contract – 6 Months

Experience:
7+ Years

Working Hours
Rotational shifts between 08:00 AM and 10:00 PM IST Shift Details: Late shift ends at 10:00 PM. No overnight shifts. Participation in the out-of-hours on-call rota is required. Role OverviewWe are looking for an experienced Senior EUC Support Engineer to manage and support end-user computing operations across Windows and macOS environments. The ideal candidate should have strong hands-on experience in Microsoft 365 administration, endpoint management, SaaS application administration, IT service management and operational automation. The role involves resolving technical issues, managing employee device lifecycles, handling user access requests, maintaining endpoint security and improving IT support processes through automation and self-service solutions.

Key Responsibilities
1. End-User Computing & Device Management
• Provide technical support for Windows and macOS laptops, desktops, mobile devices and peripherals.
• Install, configure, update and troubleshoot operating systems and business applications.
• Manage device setup, rebuilding, repair, tracking and lifecycle management.
• Support both remote and office-based employees across different time zones. 2. IT Service Desk & Incident Management
• Own assigned service desk tickets from logging through resolution and closure.
• Resolve hardware, software, operating system and connectivity issues within agreed SLAs.
• Identify root causes and implement permanent solutions for recurring issues.




• Escalate complex issues with proper diagnostic information and troubleshooting records.
• Maintain clear communication with users throughout the resolution process. 3. User Access & Employee Lifecycle Management
• Manage Joiner, Mover and Leaver (JML) processes.
• Handle approved user account creation, modification and deactivation across business applications.
• Manage user access permissions and maintain appropriate audit trails.
• Support employee exits, including company device and data recovery.
• Assist with periodic access reviews and remediation activities. 4. Microsoft 365 & SaaS Application Administration
• Perform Microsoft 365 user, licence and device administration.
• Administer SaaS and enterprise business applications.
• Manage application users, permissions, licences, configurations and integrations.
• Coordinate with vendors for application-related issues.
• Support application onboarding, upgrades and retirement through approved change processes. 5. Endpoint Management & Security
• Manage endpoint patching, software deployment and device-management activities.
• Work with endpoint management tools such as Microsoft Intune and ManageEngine.
• Support encryption, endpoint security and network access controls.
• Ensure devices comply with organizational security and compliance requirements.




• Follow IT security policies and operational procedures. 6. Automation & Service Improvement
• Use PowerShell, Bash or similar scripting tools to automate routine IT operations.
• Identify recurring technical issues and develop permanent fixes.
• Create and maintain knowledge base articles and self-service documentation.
• Improve service desk efficiency and reduce repetitive support requests.
• Guide junior team members and interns when required. Mandatory Skills & Qualifications
• Minimum 7+ years of experience in End User Computing (EUC), IT Support or Desktop Support.
• Solid hands-on experience with Windows and macOS environments.
• Practical experience in Microsoft 365 administration.
• Experience managing multiple SaaS applications, user access and licences.
• Experience with IT Service Management (ITSM) tools such as Jira Service Management or ManageEngine.
• Hands-on experience with endpoint management tools such as Microsoft Intune.
• Experience working in a regulated industry.
• Scripting knowledge in PowerShell, Bash or similar technologies.
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong ownership, accountability and ability to work independently. Preferred Skills
• Microsoft Entra ID (Azure AD) administration.
• Active Directory administration.
• Microsoft Exchange Online and Teams administration.
• Endpoint security and device compliance management.
• ITIL-based incident, problem and change management.
• Knowledge of IT asset management and CMDB.
• Experience supporting geographically distributed users.

📌 Senior EUC Support Engineer – Windows, macOS (Chennai)
🏢 Openstellar Global Tech & Intelligence
📍 Chennai