Principal Solution Engineer (Presales) Sales and Revenue, Solutions Engineering | Gurgaon (Onsite) | US business hours (Eastern/Central overlap) | Periodic US travel About Spyne Spyne is building the AI operating system for automotive retail. We started with visual merchandising, expanded into conversational AI, and are now putting AI agents across the dealership so dealers move inventory faster, respond to buyers instantly and run more of their operation with AI. Founded by operators from Amazon, Cox and OYO, Spyne has grown 30x in under 3 years and powers 1,500+ dealerships across the US. We’re backed by Accel, Vertex Ventures and Storm Ventures. What we’re building:
• Studio AI (Visual Agents): turns a smartphone capture into a complete, publish-ready listing, so cars reach the website faster.
• Vini AI (Conversational Agents): answers every call, chat and text across sales and service, and writes outcomes back into the dealer’s DMS and CRM. We’re building a family of agents for recall, receptionist, reputation, acquisition, sales and service, built for dealers to try and turn on themselves.
• AI Contact Service: Vini at the core with a human BDC team around it, delivering the outcomes dealers expect from an in-house BDC.
• DealerOS: the layer that brings it all together. It sits above the dealer’s existing software (DMS, CRM, inventory, website, service) and runs agents across the vehicle journey, from sourcing to sale to service. See DealerOS in action:



https://www.youtube.com/watch?v=gjehUZhJi3k Role Overview The Principal Solution Engineer owns the technical win on Spyne’s largest US dealer-group and enterprise opportunities, from initial discovery through to a structured handover into Onboarding. The role reports to the Head of Sales and partners closely with Account Executives, Product, Engineering and Customer Success.

Key Responsibilities
• Discovery: Lead structured discovery with dealer principals, GMs, BDC and internet managers, and dealer-group IT. Map the vehicle lifecycle from acquisition to service, and quantify pain in dealer terms such as time-to-line, lead response time, missed after-hours leads and aged inventory.
• Demonstration: Deliver tailored demos using the prospect’s own VINs and lead scenarios. Present Studio AI and Vini AI as a single inventory-to-sale solution for executive, operator and IT audiences.
• Scoping: Define rooftops, modules, integrations and volumes. Design pilots with written success criteria, owners and fixed end dates. Validate any non-standard request with Product and Engineering before it is committed.
• Solution Documentation: Author the solution design for each enterprise deal and own the technical sections of RFPs and security questionnaires. Secure customer sign-off before contract.
• Handover:



Run a formal internal handover to Onboarding, join customer kickoff, and remain the point of contact for technical escalations through go-live.
• Team Enablement: Coach AEs and junior SEs, maintain demo environments, discovery frameworks and the pilot playbook, and support the growth of the SE function. Measures of Success Performance is assessed on technical win rate, pilot-to-paid conversion, enterprise sales cycle length and handover quality. Targets are agreed with the CRO within the first 30 days, and the role is expected to run the full deal cycle independently by day 90. Required Qualifications
• 8-10+ years in B2B SaaS, including 6+ years in presales or solution engineering on enterprise, multi-stakeholder deals
• Track record as technical lead on six-figure ARR deals with US customers
• Strong understanding of integrations, including APIs, webhooks, data feeds and SSO
• Executive presence and excellent written English
• Ability to work US hours and travel to the US Preferred Qualifications Experience selling AI products, startup experience, familiarity with TCPA, CAN-SPAM and SOC 2, or a background in automotive retail.

What We Offer
• A principal-level role shaping how Spyne sells to the largest US dealer groups and OEMs
• Direct access to the Head of Sales
• The prospect to build and lead the Solutions Engineering function as it scales
• Competitive fixed pay plus a variable component tied to technical-win and ARR targets

📌 Principal Solutions Engineer (Gurugram)
🏢 Spyne
📍 Gurugram