PRINCIPAL RESPONSIBLITIES Minimum 18+ years of experience, 10 years at Managerial Level and should have capability to manage 300+ FTEs Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes Responsible for day to day deliverables in the US, clients CRITICAL SKILLS REQUIRED Minimum 18+ years of experience, 10 years at Managerial Level and should have capability to manage 300+ FTEs Minimum 10+ years of R2R experience is mandatory. Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes Identify opportunities to increase existing processes, reviewing the current lifecycle and recent business Review FTE requirements, shift plans & capacity planning Responsible for day to day deliverables in the US clients Should be ready to work in client specific shifts. Integrate domain knowledge & business understanding to create superior solutions for the client Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer Drive & achieve productivity enhancements

📌 Account Delivery Head- Record to Report (Chennai)
🏢 Wipro
📍 Chennai