Company Description NIS BPO SERVICES PVT LTD is a business process outsourcing company with experience in delivering effective call center solutions that meet realistic cost-per-acquisition goals. The organization focuses on optimizing customer acquisition through well-managed and performance-driven campaigns. Its services are designed to support clients in achieving measurable results while maintaining quality interactions with customers. Team members collaborate closely with clients to understand their objectives and tailor outsourcing strategies that align with business needs. The company offers a structured workplace for professionals who want to grow in the BPO and customer operations sector. Role Description The Senior Human Resources Manager is a full-time, on-site role based in Kanpur. This position is responsible for leading HR strategy and operations, including recruitment, onboarding, performance management, employee engagement, and compliance with labor laws. Day-to-day tasks include managing hiring processes for call center and support roles, overseeing HR policies, handling employee relations issues, and advising leadership on workforce planning. The role also involves designing training and development initiatives, maintaining HR records and reporting,



and ensuring that HR practices support cost-effective and high-performing outsourcing operations. The Senior Human Resources Manager will collaborate with department heads to align HR programs with business objectives and foster a positive, inclusive work culture. Qualifications
• Proven experience in human resources management, preferably in BPO, call center, or service-oriented environments.
• Strong skills in recruitment, onboarding, and performance management, with the ability to build and maintain effective staffing pipelines.
• Experience in employee relations, conflict resolution, and engagement initiatives to support a productive and respectful workplace.
• Knowledge of Indian labor laws, HR compliance, and HR policy development relevant to on-site operations in Kanpur.
• Excellent communication, interpersonal, and leadership skills, with the ability to influence stakeholders and manage cross-functional collaboration.
• Ability to work with HR data and metrics, prepare reports, and use HR systems or HRIS tools for decision-making.
• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.
• Demonstrated ability to manage multiple priorities, maintain confidentiality, and support an inclusive and non-discriminatory workplace.

📌 Senior Human Resources Manager (Kanpur)
🏢 NIS BPO SERVICES
📍 Kanpur