We are seeking a driven, self-motivated candidate to join our growing organization. IN THIS ROLE YOU WILL :
• Managing tickets
• Recording and managing issues and escalating where necessary
• Resolving cross-functional issues at the subordinate level
• Manage the scope of the issue and change control and escalate issues where necessary
• Monitor the issues’ progress and intensity
• Provide status reports to the Team Manager
• Liaise with authors, internal teams, and updates progress to team Manager
• Customer Service, updating author on ticket’s status and progress on a daily basis
• Work closely with authors to ensure the quality of the product meets industry standards
• Manage ticket evaluation and dissemination activities
• Is accountable for the delivery of planned deliverables associated with the ticket
• ​Providing regular status reports to the Team Manager Requirements
• 0-2 years of customer facing experience
• Excellent communication skills; both verbal and written
• Exceptionally Organized and has expert multitasking skills




• Experience in handling customer queries – Inbound / Outbound calls & Tickets
• Willing to work the extra mile when required
• Regional Language knowledge is an advantage – Hindi Compulsory
• Previous experience in handling queries through Ticketing system and Service level adherence
• Knowledge about books & a passion towards customer service Benefits Our benefits package includes the best of what leading organizations provide, such as:
• A flat and transparent culture and chance to work with the leadership team of a high growth startup
• Best learning and development opportunities, a chance to have a big impact in a hyper growth setup
• The possibility of having a huge societal impact
- we help writers fulfill their dreams and our books reach hundreds of thousands of readers in India
• Other Perks
- Employee Stock Options, Paid Time Off for Annual Vacations, Healthcare and Insurance.

📌 Author Support Associate (Chennai)
🏢 Notion Press
📍 Chennai