• Provide advanced support for macOS, iOS, and iPadOS devices, including hardware, software, connectivity, and account issues. • Administer Jamf Pro, including device enrolment, configuration profiles, policies, smart groups, inventory, software deployment, and patch management. • Manage Apple device enrolments and lifecycle workflows using Apple Business Manager and Automated Device Enrolment. • Troubleshoot Jamf Pro and MDM issues, including failed policies, profile conflicts, inventory problems, and enrolments failures. • Support identity, access, and security integrations such as SSO, certificates, FileVault, and endpoint security tools. • Create and maintain scripts and automation for Mac administration, using shell scripting and tools such as SwiftDialog where appropriate. • Document resolutions, maintain knowledge articles, and identify recurring issues for problem management. • Work with IT, security, and business teams to improve endpoint standards and support processes. • Provide clear, calm, and empathetic support to end users, including during escalations. Required qualifications • 3+ years of hands-on Apple endpoint support in a corporate workplace. • Strong expertise with macOS troubleshooting,



including user accounts, permissions, networking, printing, apps, and system performance. • 2+ years administering Jamf Pro in a production environment. • Practical experience with policies, configuration profiles, smart/static groups, inventory, Self Service, and software deployment. • Experience with Apple Business Manager, Automated Device Enrolment, and Apple MDM. • Working knowledge of shell scripting and macOS command-line tools. • Familiarity with FileVault, certificates, security baselines, and patching. • Strong communication, end users service, documentation, and prioritization skills.

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📌 Mac Support Engineer (Mumbai)
🏢 ITMantra TechIntellect
📍 Mumbai