Manage social media activities and online reputation across assigned client accounts. Ensure timely publishing, audience engagement and coordination with the agency’s creative and Client Servicing teams.

Roles and responsibilities

- Schedule and publish approved posts, reels, stories and videos across client social media channels.
- Maintain content calendars with the Content Writer and Client Servicing team.
- Coordinate with designers and video editors for timely content delivery.
- Monitor comments, direct messages, online reviews and brand mentions.
- Respond using each client’s approved information, tone and response guidelines.
- Route enquiries and escalate complaints through the agreed process.
- Conduct social listening, competitor research and trend monitoring.
- Suggest relevant content ideas and engagement opportunities.
- Support social media promotion and coverage of client events and campaigns.
- Prepare monthly social media and ORM reports covering reach, impressions, engagement, follower growth, content performance, enquiries, reviews and response times.
- Highlight key findings and recommend improvements for the following month.




- Handle multiple accounts while maintaining accuracy and meeting deadlines.
- Maintain confidentiality when handling client information and customer enquiries.

Required skills

- Hands-on knowledge of Meta Business Suite and social media scheduling tools.
- Working knowledge of Facebook, Instagram, LinkedIn, YouTube and Google Business Profiles.
- Content scheduling, publishing and calendar management.
- Community engagement and professional response handling.
- Online review management, social listening and complaint escalation.
- Understanding of social media analytics and monthly report preparation.
- Basic proficiency in Excel or Google Sheets and presentation tools.
- Clear writing, proofreading and attention to detail.
- Ability to adapt to different brands, audiences and account requirements.
- Robust coordination, organisation and time-management skills.
- Understanding of social media trends, reels and platform-specific content formats.
- Experience handling healthcare and education accounts will be an added advantage.

Experience: 2–3 years in social media management and online reputation management.

📌 Social Media & ORM Executive (Bengaluru)
🏢 adsyndicate
📍 Bengaluru