Company: Khaitan India Ltd.

Location: Ernakulam, Kerala

Department: After Sales Service - Electrical Appliances (Fan, Water Heater, Home Appliences)

Job Summary:

Khaitan India Ltd. is looking for a Service In-charge to manage and oversee all After Sales Service operations for Electrical Appliances in Kerala. The candidate should be based in Ernakulam and will be responsible for ensuring timely service delivery, customer satisfaction, and smooth coordination with service centers, technicians, and dealers.

Key Responsibilities:

- Service Operations: Manage day-to-day after sales service activities for Fans, Water Heaters, and other Electrical Appliances across Kerala
- Team Management: Lead, train, and monitor a team of service engineers/technicians and service partners to meet SLA and quality standards
- Customer Support: Handle customer complaints, service requests, and escalations. Ensure quick resolution and high customer satisfaction
- Service Center Coordination: Coordinate with authorized service centers and dealers for spare parts availability, warranty claims, and service scheduling
- Reporting: Maintain daily/weekly service reports, MIS, and feedback. Track KPIs like TAT,



repeat calls, and customer feedback
- Quality & Compliance: Ensure all service activities follow company policies, safety norms, and brand guidelines
- Market Feedback: Share product/service issues and market insights with the Technical and Product team for continuous improvement

Qualifications & Experience:Education:

- Graduation/ Diploma / B.Tech in Electrical / Electronics preferred
- Experience: 3 to 8 years of experience in After Sales Service for Electrical Appliances / Consumer DurablesMust have prior experience handling service operations in Kerala, preferably based in ErnakulamKnowledge of Fans, Water Heaters, and Home Appliances servicing is mandatory

Key Skills:

Solid knowledge of electrical appliances, troubleshooting, and warranty processes

Excellent customer handling and communication skills in Local Language and English

Ability to manage service teams and service vendors effectively

Good coordination and problem-solving skills

Basic computer knowledge and experience with service software/MIS reporting

📌 Service In-charge - After Sales Service for Electrical Appliances (Fan, Water Heater, Home Appliences) in Ernakulam, Kerala (Kochi)
🏢 KHAITAN INDIA
📍 Kochi