Operations Manager

Company: Property Headquarters Consulting Pvt. Ltd. (PHQ)

Location: Kanpur, Uttar Pradesh

Department: Operations

Experience: 3–5 Years Preferred

Employment Type: Full-Time | On-Site

Salary: Up to ₹4 LPA (Based on Experience & Interview Performance)

- Job Summary

We are looking for a proactive and results-driven Operations Manager to oversee daily business operations, manage team performance, coordinate with builders and channel partners, and ensure smooth workflow across operational functions. The ideal candidate should have strong leadership, problem-solving, and reporting skills.
- Key Responsibilities
- Manage and monitor day-to-day business operations.
- Supervise team performance, productivity, and task completion.
- Coordinate with builders, channel partners, sales teams, and internal departments.
- Monitor property site visits, lead follow-ups, and operational coordination.
- Handle operational issues, customer concerns, and escalations.
- Monitor CRM activities, IVR calls, lead status, and follow-up records.
- Prepare and maintain daily, weekly, and monthly MIS reports.
- Track team KPIs, operational targets, and performance metrics.
- Identify workflow gaps and implement process improvements.
- Ensure proper documentation, data accuracy,



and adherence to company policies.
- Coordinate with management to achieve business objectives and operational targets.
- Skills & Requirements
- 3–5 years of experience in operations or team management.
- Solid leadership, communication, and coordination skills.
- Proficiency in MS Excel, Google Sheets, and CRM tools.
- Good analytical, organizational, and problem-solving abilities.
- Ability to manage multiple tasks and work under deadlines.
- Experience in Real Estate, PropTech, or a related industry will be preferred.
- Key Performance Indicators (KPIs)
- Operational efficiency and timely task completion.
- Team productivity and target achievement.
- CRM data accuracy and follow-up compliance.
- Quality and timeliness of MIS reporting.
- Effective coordination with builders and channel partners.
- Resolution time for operational issues and escalations.
- Improvement in workflows and overall team performance.
- Reporting Structure The Operations Manager will report directly to the Management and coordinate with relevant departments to ensure smooth business operations.
- Application Process

Interested candidates can share their updated resumes at:

Email: [email protected]

📌 Operations Manager (Kanpur)
🏢 Property Headquarters
📍 Kanpur