Company Description Sofmen Technologies Pvt. Ltd. is a technology partner that provides end-to-end software engineering services to help businesses ensure their applications and functions work together seamlessly. The company brings together teams of specialized software engineers and robust architectural oversight to deliver consistent, user-friendly experiences across devices, locations, and platforms.

Sofmen is technology- and language-agnostic, using the most suitable combination of frameworks and platforms to achieve optimal user experiences. With agile and Scrum-based methodologies, Sofmen enables rapid, high-quality development and deployment, helping projects deliver value quickly. Their project portfolio spans custom CRM, LMS, HIPAA-compliant healthcare solutions, e-commerce, ERP systems, financial planning, event management, invoicing, and billing programs.

Role Description The Customer Support Executive is a full-time, on-site role based in Indore. This role involves handling incoming customer queries via phone, email, chat, or online support tools, ensuring timely and accurate responses.

The Customer Support

Executive will troubleshoot basic technical issues, document and escalate complex problems, and coordinate with internal teams to resolve customer concerns.



Day-to-day responsibilities include maintaining service records, following support processes and SLAs, and contributing to knowledge base articles and FAQs. The role also focuses on maintaining high customer satisfaction by providing professional, empathetic, and solution-oriented support, and gathering feedback to help improve products and services.

Qualifications

- Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
- Experience in maintaining Customer Satisfaction through proactive follow-up, issue resolution, and feedback handling.
- Ability to manage Online Support channels such as email, chat, ticketing systems, and web-based help desks.
- Basic Technical Support capabilities, including troubleshooting common software or application issues and escalating when needed.
- Good spoken and written English; additional language proficiency is an advantage.
- Comfort with using CRM, support tools, and standard office applications.
- Strong problem-solving skills, attention to detail, and the ability to work effectively in a team environment.
- Relevant diploma or degree in any discipline; prior experience in a customer support or service role is preferred but not mandatory.

📌 Customer Support Executive (Indore)
🏢 Sofmen Technologies
📍 Indore