Company Description Bandhan Bank, one of India’s fastest-growing private sector banks, started operations as a universal bank in August 2015 with a strong focus on financial inclusion. The Bank is guided by the principle of “Aapka Bhala, Sabki Bhalai,” emphasizing both customer service and broader social impact. It offers a comprehensive range of banking products, including loans, deposits, internet and mobile banking, and ATM services, with a primary focus on semi-urban and rural customers across India.

Bandhan

Bank operates more than 6,400 banking outlets nationwide, supported by a team of over 75,000 employees, and continues to expand its reach and services to better serve diverse communities.

Role Description The Branch Head is responsible for leading overall branch operations, business development, and customer service at an on-site branch location in Bihar. This full-time role includes driving deposit and loan growth, meeting branch targets, and ensuring compliance with regulatory and internal policies.

The Branch

Head will manage and mentor branch staff, allocate responsibilities, and foster a culture of performance, integrity, and customer-centricity. Daily tasks involve reviewing key performance indicators, monitoring risk and credit quality, resolving escalated customer issues,



and coordinating with regional and head office teams on business and operational initiatives. The position also includes building local market relationships, identifying new business opportunities, and supporting financial inclusion efforts in the branch’s catchment area.

Qualifications

- Strong leadership and people management skills, with experience supervising branch or sales teams.
- Proficiency in branch operations, retail banking processes, and basic risk and compliance practices.
- Ability to drive business growth through customer acquisition, relationship management, and cross-selling of banking products.
- Excellent communication, negotiation, and problem-solving skills for interacting with customers and stakeholders.
- Comfort with using core banking systems, digital banking tools, and standard office applications.
- Bachelor’s degree in Finance, Commerce, Business Administration, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
- Relevant experience in branch banking, microfinance, or retail financial services, preferably in semi-urban or rural markets.
- Ability to work in office in Bihar, with familiarity with local language and market dynamics considered beneficial.

📌 Branch Head (Bihar)
🏢 Bandhan Bank
📍 Bihar