Company Description Congruence Holdings, founded in 2009, is a consumer technology group focused on building a complete gadget lifecycle ecosystem covering retail, repairs, buyback/exchange, and device protection. Through brands such as GoGizmo (retail and upgrades), GoFix (repairs and diagnostics), GoCare (extended protection), and GoRenew (buyback/exchange), the company offers a one-stop solution for customers’ gadget needs. The organization emphasizes customer-centricity, transparency, and meaningful innovation in all its operations.

Its goal is to provide quality products, clear communication, and dependable service at every stage of the gadget journey, helping customers buy, service, and upgrade with confidence.

Role Description The Account Executive role at Congruence Holdings is a full-time, on-site position based in Chennai.

The Account

Executive will manage and grow assigned customer accounts, focusing on relationship building, retention, and revenue expansion across the company’s ecosystem offerings. Day-to-day responsibilities include identifying client needs, presenting appropriate products and services, coordinating with internal teams to ensure timely delivery, and maintaining accurate records of interactions and agreements. The role also involves preparing proposals, tracking performance metrics, handling escalations professionally,



and providing feedback to improve customer experience and sales processes.

The Account

Executive is expected to actively participate in meetings, collaborate with cross-functional teams, and support strategic initiatives that drive business growth.

Qualifications

- Strong client relationship management and account handling skills, with the ability to understand customer needs and provide suitable solutions.
- Proficiency in sales processes, including prospecting, negotiation, closing, and post-sales follow-up to ensure customer satisfaction and retention.
- Effective communication and presentation skills, with the ability to explain technical or service offerings clearly and confidently.
- Solid organizational and time-management skills, including maintaining accurate documentation, using CRM tools, and managing multiple accounts.
- Analytical and problem-solving abilities to interpret data, track performance, and resolve customer issues in a timely manner.
- Prior experience in consumer technology, electronics retail, or services (repairs, protection plans, buyback/exchange) is preferred.
- Bachelor’s degree in Business, Marketing, or a related field, or equivalent practical experience.
- Comfort working in an on-site, customer-facing environment in Chennai, with a cooperative and inclusive approach to teamwork.

📌 Account Executive (Chennai)
🏢 Congruence Holdings
📍 Chennai