- Liaise daily with landlords, tenants, UK Council officers, and other stakeholders.
- Build and maintain solid professional relationships with all parties, including local authorities.
Operations & Coordination :
- Coordinate seamlessly with the Rajkot-based team and the London client team to ensure smooth operations.
- Support the UK-based client’s lettings and commercial department on a day-to-day basis.
- Update and maintain appointment sheets, verifying that property managers have completed required visit sheets and videos.
- Work on the CRM system to manage records, communications, and task tracking accurately.
Issue Resolution & Complaint Handling :
- Effectively resolve discrepancies and complaints from landlords and tenants relating to maintenance issues.
- Escalate complex issues to the appropriate team members in a timely manner.
Flexibility & Learning :
- During the initial onboarding period, work as a buffer team member across multiple project functions to gain a 360-degree understanding of all processes.
- Adapt dynamically to changing priorities and responsibilities as required by the project.
- Gain hands-on experience working with a UK-based property management company.
- Exposure to international operations and processes.
- Structured onboarding and 360-degree project training.
- Competitive salary aligned with experience and performance.
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits :
- Paid sick time
- Paid time off
Application Question(s):
- Do you have an experience working with the Internatioanl Organisations ?
Experience :
- International voice process: 1 year (preferred)
- Customer Service Sector: 1 year (preferred)
Language :
- Fluent/Professtional English (required)
Work Location: In person
📌 Customer Support Executive (Cse) (Rajkot)
🏢 Zobone International Outsourcing
📍 Rajkot
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