Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clientsIdentify opportunities to offer value added products and services while adhering to strict laws and regulation governing TelesalesCommunicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entriesFacilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as neededSupport expansive and diverse array of products and servicesAssist with ongoing Lean and process improvement projectsResolve complex problems based on best practice/precedence, escalating as neededAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy,



applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:2-4 years of relevant experienceProficient in Microsoft OfficeComprehensive knowledge of Dispute processAbility to work unsupervised and apply problem solve capabilitiesExtensive knowledge of the US Banking / collections / Bankruptcy/ Credit Dispute Ops/ Credit Bureau/ Fraud Process/ Card Ops/ Shared Services/Back Office Collections/ ChargebackWill closely work in US customers in NAM hoursDemonstrated analytical skillsConsistently demonstrates clear and concise written and verbal communication skillsProficient in mathematics and logical reasoningShould be adaptable to work in Rotational shifts & Rotational week offsEducation:Bachelor’s degree/University degree or equivalent experienceMaster’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills Chargeback, Dispute Resolution, Fraud Detection.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window).View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

📌 Banking Operations -Credit Bureau Dispute (Chennai)
🏢 Citigroup
📍 Chennai