Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewAbout the RoleCiti's Securities Services division is seeking a Senior Production Support Analyst to join the Data & Client Platforms (DCP) Production Support team — a globally distributed, 24×6 function supporting business-critical and client-facing data and reporting platforms across Investor & Issuer Services.This is a senior operational role that sits at the intersection of data platform operations, client service delivery, and technology transformation. The DCP PS team supports an expanding portfolio of platforms serving some of the world's largest institutional investors, across multiple geographies and business lines within Investor & Issuer Services.The team is actively investing in engineering capability, automation, and AI-assisted operations — making this an opportunity for candidates who want to grow beyond traditional incident management into a forward-looking, engineering-oriented production support function.What You Will Be Working OnThe DCP platform underpins Citi's data distribution, client reporting, and operational data services across Securities Services. You will be supporting a portfolio of proprietary and industry-standard platforms spanning:Client data and reporting platforms — real-time and end-of-day data delivery, client reporting, and operational oversight toolsData lake and cloud-native platforms — next-generation cloud data infrastructure built on modern technologies including Snowflake, Apache Kafka, Couchbase, Amazon S3, and DataBricksClient-facing digital experience — platforms delivering data, reporting, and instructions to institutional clients via Citi's digital channelsEntitlements and data access management — infrastructure governing client and user access to data servicesThe platform is undergoing significant transformation — including migration of applications to modernised digital platforms, consolidation of data services across business lines, and adoption of cloud-native data lake architectures. You will be directly involved in supporting this evolution.Key ResponsibilitiesProduction OperationsProvide L2 production support across the DCP application portfolio — incident triage, investigation, escalation, and resolution — operating within a global follow-the-sun support modelPerform start-of-day checks, continuous platform monitoring, and structured regional handovers to ensure seamless 24×6 coverageManage and resolve user and client-reported incidents via ServiceNow, maintaining SLA adherence and clear communication throughout the incident lifecycleClient Service & CommunicationAct as the internal operational point of contact for client-impacting incidents — providing timely, accurate, and professional communication to client-facing teams including Client Services, Technology Relationship Managers, and OperationsProactively identify and escalate data quality and service availability issues — contributing to a detect-first operating model that reduces client-reported incidentsContribute to the development and maintenance of a centralised service level inventory — ensuring Citi's commitments to institutional clients are tracked, governed,



and metPlatform Stability & Continuous ImprovementIdentify and drive resolution of recurring incident patterns through structured problem management — reducing manual toil and preventing reoccurrenceDevelop and maintain technical runbooks, support documentation, and operational procedures across the platform portfolioContribute to automation and observability initiatives — using tools including Grafana, ITRS, and GCO — to reduce manual effort and improve platform monitoring coverageParticipate in change management activities including release preparation, deployment support, post-implementation review, and production risk assessmentsEngineering & AI EnablementActively engage with and adopt AI-assisted tooling for incident troubleshooting, automated investigation, and resiliency gap detection — aligned to Citi's firm-wide AI-driven production management strategyContribute to operational readiness for new platform migrations and onboarding — ensuring production support capability keeps pace with technology evolutionPartner with development and platform engineering teams to influence upstream design decisions that improve production operability and resilienceTransformation & Programme DeliveryParticipate in continuous improvement workstream items spanning automation efficiency, monitoring uplift, resiliency, and application onboardingSupport DCP's expansion as the central data services hub across Investor & Issuer ServicesContribute to business continuity planning, contingency testing, and resiliency exercises across the platform portfolioTeam & Stakeholder EngagementAct as subject matter expert (SME) for one or more platforms — owning operational knowledge and serving as escalation point for junior team membersBuild and maintain effective working relationships with Development, Platform Engineering, Risk & Compliance, Audit, Infrastructure, and Vendor/Partner teamsContributing to the team's reputation as a value-adding, engineering-oriented functionWhat We Are Looking ForExperience4 to 8 years in an application support, production management, or platform operations role — preferably within financial services or data-intensive environmentsHands-on experience supporting data pipelines, reporting platforms, or client-facing financial applicationsExperience working within a global, follow-the-sun support model across multiple time zonesFamiliarity with ITIL-aligned incident, problem, and change management processesTechnical SkillsStrong working knowledge of SQL and data querying — ability to investigate data quality issues across relational and cloud databasesExperience with Snowflake, Couchbase, Amazon S3, or DataBricks is advantageousFamiliarity with monitoring and observability tooling such as Grafana or ITRS or GCOExperience with automation scripting (Python, Shell, or equivalent) — ability and willingness to build and maintain operational automationExperience with ServiceNow or equivalent ITSM platforms for incident and problem managementUnderstanding of cloud-native data architectures — data lakes, streaming pipelines,



and event-driven architecture — is advantageousInterest in and exposure to AI-assisted operations tooling — agentic triage, automated incident investigation, or intelligent monitoringBehavioural & ProfessionalStrong analytical and investigative mindset — able to work through complex, ambiguous production issues methodically and under pressureExcellent written and verbal communication skills — able to explain technical issues clearly to non-technical stakeholders including client-facing teams and senior managementClient-first orientation — understands the impact of production issues on institutional clients and takes ownership of communication and resolutionProactive and improvement-oriented — actively looks for ways to reduce toil, improve processes, and uplift team capabilityCollaborative — operates effectively in a geographically distributed team with shared accountability for platform healthComfortable with ambiguity and change — the DCP platform is in active transformation and the role requires adaptability as scope, technology, and operating model evolveEducationBachelor's degree in Computer Science, Information Technology, Engineering, Finance, or a related discipline — or equivalent qualified experienceWhy Join DCP Production Support at CitiStrategic importance — DCP PS supports Citi's Securities Services data and client experience infrastructure, serving some of the world's largest institutional investors across a platform undergoing major transformationEngineering growth — the team is actively investing in automation, AI-assisted operations, and engineering capability — this is a role for candidates who want to grow beyond incident management into a technically sophisticated, forward-looking functionGlobal reach — work within a globally distributed follow-the-sun team across EMEA, NAM, and Asia Pacific with genuine cross-regional collaboration and career mobilityTransformation exposure — direct involvement in major platform programmes including cloud data lake modernisation, client platform migration, and multi-business-line data services consolidationAI-forward environment — early involvement in AI-assisted production management tooling aligned to Citi's firm-wide intelligent operations strategy------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Applications Support------------------------------------------------------Time Type:Full time------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in current window).View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.

📌 Production Support Analyst (Chennai)
🏢 Citigroup
📍 Chennai