- Manage customer relationships and maintain accurate customer records.
- Make follow-up calls to customers regarding enquiries, bookings, vehicle deliveries, and feedback.
- Coordinate customer satisfaction surveys and ensure timely feedback collection.
- Handle customer complaints and coordinate with relevant departments for resolution.
- Maintain CRM data and update customer interactions regularly.
- Follow up with existing customers to improve retention and generate repeat business.
- Coordinate with sales and service teams to ensure a smooth customer experience.
- Monitor customer satisfaction scores and follow up on negative feedback.
- Send reminders regarding vehicle servicing, renewals, and other customer requirements.
- Prepare daily, weekly, and monthly CRM performance reports.
- Ensure timely communication with customers and maintain professional service standards.

Pay: ₹14,000.00 - ₹45,000.00 per month

Advantages:

- Provident Fund

Work Location: In person

📌 CRM Manager (Cherthala)
🏢 Sleeba & Sons Motor Coorporation( Mahindra
📍 Cherthala