Junior Engineer, Technical Support, tier 2 Full time- India

NIKSUN is a Princeton, New Jersey-based technology company founded in 1997 with a mission to protect critical infrastructure by making the unknown known. NIKSUN provides innovative solutions for cybersecurity, compliance, network performance, and observability, helping enterprises and government organizations gain real-time visibility across their IT and network environments.

At the core of NIKSUN's technology is Olympus, an AI-native platform that unifies security, performance, and observability on a single data platform. The platform brings together data from across networks, endpoints, applications, and infrastructure to help organizations detect threats, investigate incidents, identify root causes, improve performance, and automate response.

NIKSUN's technology is trusted by more than 1,000 enterprises and government organizations across 30+ countries and is designed to meet the demanding requirements of enterprise, government, defense, and other critical environments. The company continues to invest heavily in engineering, research, artificial intelligence, and innovative technology solutions.

Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. Also, you should have a positive understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Sup-port engineer is a customer facing role on which you:

- Engage with NIKSUN's clients on live troubleshooting sessions via telephone, e-mails,



live-Chat to pro-vide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
- Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
- NIKSUN Cloud support operates 24x7x365, you'll be required to work on a shift schedule including day, night, weekends, and holidays.

Must have 2-5 years of experience in technical support, application support, cybersecurity, or a related technical role.

- Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
- Familiarity with Windows and Linux operating systems. • Understanding of cybersecurity concepts, including authentication, access control, network security, and security event analysis.
- Experience using ticketing systems and remote troubleshooting tools.
- Ability to provide step-by-step technical help, both written and verbal.

Experience supporting enterprise security, SIEM, EDR, IAM, or network security platforms.

- Familiarity with cloud environments
- Experience with log analysis, APIs, scripting (PowerShell, Bash, or Python), and packet analysis tools.
- Industry certifications such as CompTIA Security+, Network+, CCNA, or equivalent.
- Bachelor's degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

📌 IT Support Analyst - NIGHTS (India)
🏢 NIKSUN
📍 India