WE'RE HIRING | Senior VoIP Engineer | Advanced Operations Technician (AOT)
Location:
Ambattur, Chennai
Experience:
2+ Years Qualification: CCNA or CCNP Certification/Course – Mandatory Employment Type: Full time We are looking for an experienced Advanced Operations Technician (AOT) to join our Advanced Operations Support team. Candidates should have a strong understanding of networking concepts, VoIP technologies, SIP protocols, and technical troubleshooting.
Key Responsibilities
• Handle escalations related to inbound/outbound call failures and voice quality issues.
• Troubleshoot VoIP, SIP, RTP, and Caller ID/CNAM-related issues.
• Analyze SIP responses, call samples, PCAP files, and routing data.
• Coordinate with telecom carriers and NOC teams to resolve technical issues.
• Manage technical escalation tickets and ensure timely resolution.
• Maintain SLA compliance and provide regular ticket updates.
• Identify recurring issues and coordinate with engineering teams. Mandatory
Requirements:
• 2+ years of experience in Technical Support, Network Operations, or Telecommunications.
• CCNA course/certification is mandatory.
• Strong knowledge of networking fundamentals and troubleshooting.
• Working knowledge of VoIP, SIP, RTP, and call flows.
• Familiarity with ticketing tools such as JIRA or Salesforce.
• Good communication and analytical skills. Preferred
Skills:
• Experience in NOC or Telecom Support.
• Knowledge of SIP error codes (503, 404,
etc.).
• Familiarity with VoIP monitoring tools such as Spearline, Empirix, or VoIP Monitor.
• Experience in L2/L3 technical support. Important: Freshers are not eligible. Candidates must have relevant technical support or networking experience. Interested candidates can share their updated resumes with: Recruiter Details: Recruiter Name: Harishine T S Contact Number: (phone hidden) Email ID:
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📌 Senior Voip Engineer (Chennai)
🏢 Movate
📍 Chennai