Hiring: CMDB Discovery & Service Mapping Specialist

Position: CMDB Discovery & Service Mapping Specialist
Experience: 8+ Years

Job Description

We are looking for an experienced Service Now CMDB Discovery & Service Mapping Specialist with strong hands-on expertise in CMDB architecture, Discovery, Service Mapping, and ITOM modules. The candidate will be responsible for designing, implementing, maintaining, and optimizing the Service Now CMDB ecosystem to ensure accurate configuration data, reliable discovery, and end-to-end service mapping.

Must-Have Skills

- Strong hands-on experience in Service Now CMDB, including CMDB design, CI classes, relationships, and data modelling.

- Expertise in Service Mapping, including Top-Down, Horizontal, Vertical, and Tag-Based Service Mapping.

- Strong knowledge of Discovery Patterns, Probes, Sensors, and Discovery Schedules.

- Hands-on experience with Cloud Discovery across AWS, Azure, or GCP.

- Experience in MID Server Management, administration, troubleshooting, and configuration.

- Strong understanding of Identification and Reconciliation Engine (IRE) configuration and rules.

- Experience with CMDB Health Dashboard, including completeness, correctness, and compliance.

- Hands-on experience in data normalization, deduplication, and CI data governance.

- Experience with Service Graph Connectors and third-party integrations.

- Service Now scripting knowledge, including Java Script, Glide API, and Flow Designer.

Positive-to-Have Skills
- Working knowledge of Hardware Asset Management (HAM) and Software Asset Management (SAM).

- Familiarity with ITOM modules such as Event Management, Health Log Analytics, and AIOps.

- Knowledge of ITIL and Configuration Management processes.

- Scripting knowledge in Java, Bash, and Perl.

Key Responsibilities
- Design, implement, and maintain Service Now CMDB architecture, CI classes, relationships, and service models.

- Manage Discovery schedules, patterns,



credentials, probes, and sensors.

- Build and maintain application and infrastructure service maps.

- Configure and optimize IRE rules to ensure accurate and consistent CI identification.

- Manage MID Servers, including administration, monitoring, and troubleshooting.

- Perform cloud discovery and service mapping across AWS, Azure, and GCP environments.

- Monitor and improve CMDB health, data quality, completeness, and compliance.

- Implement CI lifecycle management, normalization, and deduplication processes.

- Manage Service Graph Connectors and integrations with external systems.

- Maintain technical documentation covering CMDB models, processes, integrations, and data flows.

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 CMDB - Discovery & Service Mapping Specialist (India)
🏢 VDart Software Services
📍 India