Company Description Garuda Aerospace Limited is India’s leading drone technology startup, focused on delivering low-cost, precision drone solutions that optimize industrial and commercial operations through accurate data. Founded in 2015, the company has rapidly grown, completing over 1,000,000 consumer flights and earning DGCA authorization as a Remote Pilot Training Organisation (RPTO) for small and medium-class drones, alongside manufacturing certification. Garuda Aerospace is the largest agricultural and consumer drone manufacturer in India, serving more than 100 government agencies and over 500 private clients with a portfolio of 40 advanced drone designs. Supported by a team of 250+ technologists, domain experts, and pilots, the company provides Industry 4.0-ready services across surveillance, mapping, and other sectors. With a mission to positively impact 1 billion lives through affordable drone technology and the endorsement of brand ambassador MS Dhoni, Garuda Aerospace is driving innovation toward making India the global drone capital. Role Description The After Sales Service Specialist will manage post-delivery support for drone products and solutions, ensuring high levels of customer satisfaction and operational reliability. This full-time, in office role is based in Chennai and involves handling customer queries, troubleshooting technical issues, coordinating repairs and maintenance, and tracking service requests through to resolution. The specialist will collaborate closely with technical, operations, and sales teams to diagnose product concerns, recommend solutions,



and provide timely updates to clients. Responsibilities include maintaining accurate service records, supporting warranty and spare parts processes, and contributing feedback to improve product quality and service workflows. The role also requires proactive communication with customers, on-ground support when needed, and adherence to safety and compliance standards relevant to drone operations. Qualifications
• Strong customer service and client relationship management skills, with the ability to handle inquiries and escalations professionally.
• Technical aptitude in hardware and electronics troubleshooting, preferably with experience in drones, robotics, or similar electro-mechanical systems.
• Competence in using service management tools or CRM systems to log, track, and report on support cases and maintenance activities.
• Effective communication skills, both written and verbal, with the ability to explain technical information in clear, accessible language.
• Solid organizational and time-management skills, including the ability to prioritize multiple service requests and meet deadlines.
• Collaborative work style, with experience coordinating across service, operations, and engineering teams.
• Understanding of basic safety, compliance, and quality standards relevant to industrial equipment or aviation-related products.
• Bachelor’s degree or diploma in Engineering, Electronics, Mechatronics, or a related technical field is preferred.
• Prior experience in after-sales service, field support, technical support, or

📌 After Sales Service Specialist (Chennai)
🏢 Garuda Aerospace
📍 Chennai