Service Now ITSM Administrator

Job Summary

We are looking for a hands-on Service Now ITSM Administrator responsible for administering, configuring, maintaining, and supporting the Service Now platform. The ideal candidate should have strong knowledge of core ITSM modules, user and access administration, platform configuration, troubleshooting, and ITIL processes.

Key Responsibilities

- Administer and maintain the Service Now platform, ensuring stability, security, and operational efficiency.
- Configure and support core ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, and Knowledge Management.
- Manage user accounts, groups, roles, access permissions, and Access Control Lists (ACLs).
- Configure and maintain forms, fields, lists, views, notifications, UI Policies, UI Actions, and assignment rules.
- Manage Service Catalog items, request workflows, approvals, and Service Level Agreements (SLAs).
- Support CMDB data maintenance, configuration item (CI) accuracy, and data integrity.
- Troubleshoot platform issues, investigate root causes, and implement corrective actions.
- Support platform upgrades, patches, testing, update sets, and configuration deployments across instances.
- Create and maintain reports and dashboards to monitor ITSM performance and SLA compliance.
- Support integrations between Service Now and other enterprise applications, where required.
- Maintain technical documentation, knowledge articles, and platform administration procedures.
- Collaborate with IT operations, developers, process owners, and business stakeholders to improve service delivery.

Required Skills and Qualifications

- 3 8 years of relevant experience in Service Now administration and ITSM platform support.
- Strong hands-on experience with Service Now ITSM modules.
- Positive understanding of ITIL processes, including Incident, Problem, Change, and Request Management.
- Experience in user administration, role management, ACLs, forms, tables, workflows, and platform configuration.
- Knowledge of Service Catalog,



notifications, approvals, SLAs, and reporting.
- Troubleshooting skills and experience supporting production environments.
- Basic knowledge of Java Script and Service Now scripting for configuration and troubleshooting.
- Understanding of update sets, instance management, and change/release processes.
- Strong communication, analytical, and stakeholder-management skills.

Preferred Skills

- Service Now Certified System Administrator (CSA) certification.
- Exposure to Flow Designer and workflow automation.
- Knowledge of REST/SOAP APIs and third-party integrations.
- Exposure to CMDB, Discovery, or IT Asset Management.
- Experience supporting platform upgrades and regression testing

Service Now ITSM Developer

We are seeking an experienced Service Now Senior Technical Developer / Consultant to deliver complex Service Now implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the Service Now platform.

Key Responsibilities:

- Lead the design, development, and deployment of Service Now solutions across ITSM, ITOM, HRSD, CSM, and other modules.
- Collaborate with stakeholders to gather requirements, define scope, and architect scalable Service Now solutions.
- Provide technical leadership and mentorship to junior consultants and developers.
- Customize and configure Service Now applications using best practices and maintain platform integrity.
- Integrate Service Now with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
- Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.




- Stay current with Service Now releases and proactively recommend platform enhancements.
- Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications:

- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.

3-8+ years of hands-on experience with Service Now platform development and administration.

- Proven track record of successful Service Now implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred):

- Required:
- Junior CSA and at least 1 CIS-(any) and CAD
- Intermediate CSA and at least 2 CIS-(any) and CAD
- Senior CAS and at least 3 CIS(Any) and CAD

VDart: Digital Consulting & Staffing Solutions

VDart is a leading digital consulting and staffing company founded in 2007 and headquartered in Alpharetta, Georgia. VDart is one of the top staffing companies in USA & also provides technology solutions, supporting businesses in their digital transformation journey. Digital consulting services, Digital consulting agency

Core Services:

- Digital consulting and transformation solutions
- Comprehensive staffing services (contract, temporary, permanent placements)
- Talent management and workforce solutions
- Technology implementation services

Key Industries: VDart primarily serves industries such as automotive and mobility, banking and finance, healthcare and life sciences, and energy and utilities. VDart - Products, Competitors, Financials, Employees, Headquarters Locations

Notable Partnership: VDart Digital has been a consistently strong supplier for Toyota since 2017 Digital Transformation Consulting & Strategy Services | VDart Digital, demonstrating their capability in large-scale digital transformation projects.

With over 17 years of experience, VDart combines staffing expertise with technology solutions to help organizations modernize their operations and build skilled workforce capabilities across multiple sectors.

📌 ServiceNow ITSM - Developer and Administrator (India)
🏢 VDart Software Services
📍 India