Customer Reception
Welcome customers visiting the service centre.
Attend to customer enquiries in person and over the phone.
Guide customers to the Service Advisor or relevant department.
Appointment Management
Schedule and confirm vehicle service appointments.
Maintain daily appointment records.
Coordinate with customers regarding service timings and vehicle delivery.
Job Card Coordination
Assist in preparing job cards for incoming vehicles.
Collect customer and vehicle details, including registration number and contact information.
Ensure accurate entry of customer complaints and service requirements in coordination with the Service Advisor.
Telephone and Customer Communication
Handle incoming and outgoing calls.
Inform customers about service status, vehicle readiness and delivery schedules.
Follow up with customers regarding appointments and service-related enquiries.
Customer Record Management
Maintain customer databases, service records and appointment registers.
Update customer information in the Dealer Management System (DMS)



or other service software.
Maintain proper documentation and filing.
Coordination with the Service Team
Coordinate with Service Advisors, technicians and the Service Manager.
Track vehicle arrival and delivery information.
Assist in managing customer waiting times and directing customers appropriately.
Customer Feedback and Satisfaction
Collect customer feedback after service.
Record complaints and escalate unresolved issues to the Service Manager.
Support customer satisfaction and service quality initiatives.
Billing and Delivery Support
Coordinate with the billing team regarding invoices and payment status.
Ensure customers receive the necessary documents at the time of vehicle delivery.
Assist with service reminders and customer follow-up activities.

Pay: ₹12,000.00 - ₹14,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Receiptionist Arimbur (India)
🏢 Johns Honda
📍 India