31 Oct
|
Neelam Enterprise
|
India
31 Oct
Neelam Enterprise
India
Key Responsibilities
Customer Interaction: Handle customer queries, service requests, and complaints professionally via voice calls.
Banking Support: Provide accurate information regarding bank accounts, cards, transactions, balance inquiries, and other financial products/services.
Problem Resolution: Identify customer needs, troubleshoot issues, and deliver accurate solutions in line with quality and compliance guidelines.
Documentation: Record details of customer inquiries, comments, and actions taken accurately in the CRM system.
Process Excellence: Maintain required quality scores, First Call Resolution (FCR), and adherence to call handling guidelines.
Pay: ₹14,000.00 - ₹18,000.00 per month
Perks:
Provident Fund
Education:
Bachelor's (Preferred)
Work Location: In person
📌 Banking Bpo Graduates Gorwa (India)
🏢 Neelam Enterprise
📍 India