Role & Responsibility
Work as the Process Owner for the entire account
Responsible for implementing ITIL practices in the account
Responsible to strengthen Asset Management Practices in the account
Evaluate existing processes, modify & improve the same based on the workplace
Guide the team to for Process Adherence
Has positive exposure to Infrastructure management services, technologies and practices
Work with Operations team to optimize IT Ops schedule by improving the processes
Responsible for handling Governance calls with client.
Create & share best practices with entire team
Communicate any procedural issues with suppliers
Support large / small scale projects / modifications in process related issues
Continuously improve standards and processes related to IT Ops (ITIL)
Responsible for Service Improvement plans and Continuous improvement plans
Responsible for Documentation, Left Shift of Operations, Automation & Other optimization / productivity levers
Skills Required-
ITIL Certification & Documentation
Willing to work in shifts
Valuable understanding in IT Infrastructure Management (Servers, Storage, Virtualization, Network, Firewalls etc)
Valuable knowledge & experience in IT infra, L1 & Monitoring
Robust Leadership/ Team Building/ Decision Making attribute with excellent communication skills.
SLA & Stakeholder Management
Proficient in ITSM tools functionality like Service Now etc
Proficient in PowerPoint and Excel
Ability to lead & guide junior team members
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 It Infra Lead Panipat (India)
🏢 Envision Technology Solutions
📍 India
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