Youll build Virtual Agent topics and conversation flows, tune NLU models, and develop Now Assist / GenAI skills. Youll work within defined governance guardrails and human-oversight designs set by the squads Technical Architect.

Key responsibilities
Build and maintain Virtual Agent topics and conversation flows
Train and tune NLU models against real usage data
Develop Now Assist / GenAI skills within agreed guardrails
Implement conversational UX scripting and testing
Support human-in-the-loop review points and fallback paths designed by the architect
Contribute to conversational analytics and continuous improvement of resolution quality

Required skills & experience
Virtual Agent Designer experience
NLU training/tuning experience




GenAI/Now Assist skill-building experience
Comfortable working within defined governance and responsible-AI guardrails

Desirable
Hands-on ServiceNow AI Agent Studio experience
Prior involvement in a governed agentic workflow pilot

If this chance aligns with your experience and career interests, and you're comfortable with a 5-day work-from-office model (with 2 adaptable work-from-home days per month) and a 12:30 PM to 9:30 PM shift, I'd be happy to discuss the role further.

You can reach me directly at 89770 32634.

📌 Servicenow Developer Conversational Genai Hyderabad (India)
🏢 Cloud Angles Digital Transformation
📍 India