Job Details
Role: Service Desk Analyst (Technical Support- Senior)
Support Modalities: Calls / Chats / Emails (No choice of modality)
Experience: 1 to 3 Years of relevant experience.
Location: Pune
Work Mode: Work From Office (Mandatory 5 days/week)
Shift: Rotational shifts, including night shifts (as per project requirement)
Transport: Oneway transport (7:00 PM to 7:00 AM | Radius: 30 km)
Office Hours: 9.5 hours per day
Distance: Candidate must be comfortable commuting to the office
Communication: Excellent verbal & written communication skills required

Preferred Candidate Profile
Experienced candidates in Service Desk / Customer Support
Robust verbal and written communication skills
Solid understanding of technical troubleshooting
Immediate joiners preferred

Job Responsibilities
Assist end users with application issues, system administration queries, and network concerns.
Diagnose, prioritize, troubleshoot, and resolve IT incidents via calls, chats, emails, and walkins.
Identify and escalate urgent tickets requiring immediate attention.
Log all interactions and document activities accurately in the incident management tool.
Handle and resolve helpdesk requests efficiently.

📌 Service Desk Analyst Pune Pune (India)
🏢 Wipro
📍 India