Job Summary

Manage end-to-end logistics operations and customer experience for global accounts by ensuring timely execution, resolving operational issues, coordinating with cross-functional stakeholders, and driving continuous process improvements to deliver high service quality and customer satisfaction.

Responsibilities
Manage end-to-end logistics and supply chain operations for assigned customer accounts.
Coordinate with customers, origin and destination teams, carriers, and internal stakeholders to ensure smooth shipment execution.
Monitor operational performance and customer KPIs, taking proactive actions to address service gaps.
Resolve customer queries and operational escalations through timely investigation and stakeholder collaboration.




Perform root cause analysis and implement corrective actions to improve service quality and operational efficiency.
Support process improvement, automation, and standardization initiatives to enhance productivity.
Maintain accurate documentation and ensure compliance with company policies and customer requirements.
Analyze operational data, prepare performance reports, and provide actionable insights to support business decisions.
Contribute to knowledge sharing, SOP development, and training initiatives to strengthen team capabilities.
Build robust customer relationships by delivering reliable, customer-focused logistics solutions and maintaining high service standards.

📌 Lead Logistics Customer Experience And Operations Specialist Pune (India)
🏢 A.P. Moller - Maersk
📍 India