HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our recent cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.

Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique prospect to support and maintain the HotelKey Product suite which is brand recent in the Hospitality Industry.

Responsibilities :
Resolve all tickets raised by clients
Troubleshoot functional issues of clients on the HotelKey PMS
Train end users on how to use the product
Monitoring error logs for Interfaces to HotelKey PMS




Meet all SLA requirements and help maintain Key Performance Matrix
Compile, review and monitor daily / weekly performance of the Project
Identify improvement areas and implement measures to maximize customer satisfaction levels.
Assess customer feedback, and evaluate areas of improvements based on critical feedback
Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
Work with client IT teams and support knowledge across the team

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Executive Nagpur (India)
🏢 HotelKey
📍 India