Quality Analyst International Voice Process Kolkata (India)

Quality Analyst International Voice Process Kolkata (India)

31 Oct
|
Gratitude India
|
India

31 Oct

Gratitude India

India

Monitor and evaluate customer interactions (calls, emails, chats) and/or transaction processing activities. Conduct regular audits and document findings accurately. Identify process gaps, errors, and deviations from SOPs.

Required Candidate profile

Solid understanding of QA methodologies and audit processes in BPO/ITES. Experience in voice/non-voice quality audits.

📌 Quality Analyst International Voice Process Kolkata (India)
🏢 Gratitude India
📍 India

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