Customer Relationship Management
Manage the entire customer lifecycle from booking to possession for premium residential units.
Serve as the primary point of contact for all customer queries, concerns, and escalations.
Build long-term, trust-based relationships with high-net-worth customers.

Post-Sales Operations
Handle agreement execution, registration coordination, demand letters, and payment follow-ups.
Ensure timely collection of dues as per the payment schedule.
Coordinate with internal teams (Sales, Legal, Accounts, Projects) for seamless execution of customer requests.

Project Coordination
Provide customers with regular construction updates and milestone communications.
Assist customers with selections, changes, upgrades, and customization requests.

Possession & Handover
Lead possession scheduling, documentation, and final unit handover process.
Ensure snag-free delivery in coordination with the site team.

Customer Experience & Issue Resolution
Manage customer grievances professionally with quick turnaround time.
Maintain high customer satisfaction scores and reduce escalations.

📌 Executive Crm Mumbai (India)
🏢 Godrej Properties
📍 India