Client: US-based fintech app (cash advances and receipt-based rewards)

Employment type: Contract, 3 months

Shift: 24x7 rotational shifts aligned to US hours

Work mode: Remote (work from home)

Experience: 1.5+ years in a US customer-facing voice role

About The Role

You'll be the point of contact for the client's US customers who have raised disputes, working to resolve them over scheduled video calls, including through settlement discussions.

Each call follows an approved script and process. The role needs someone calm, clear, and professional, who can handle sensitive conversations and keep accurate records.

What You'll Do
Conduct scheduled video calls with US customers to resolve their concerns
Follow approved scripts and processes on every call
Keep conversations calm, respectful, and on track, including when customers are upset
Escalate anything outside the process to the right team
Record call outcomes accurately and on time




Follow all confidentiality and data-handling requirements

What We're Looking For
1.5+ years in a customer-facing voice role with US customers
Excellent spoken English, with a explicit, neutral accent and a confident, qualified manner on video calls
Comfortable handling sensitive or tense conversations without losing composure
Able to stick closely to a script while still sounding natural
Accurate note-taking and basic computer skills (Zoom, Google Workspace or MS Office)
Available for 24x7 rotational shifts, including nights and weekends
A quiet home workspace and a reliable internet connection with backup (laptop and headset will be provided)

Good to have
Experience in disputes, claims, collections, or chargebacks
Exposure to fintech, banking, or financial services
Experience handling escalations or sensitive customer cases

📌 Dispute Resolution Specialist 3 Months Contract Delhi
🏢 BolsterBiz
📍 Delhi