Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Quality Assurance

- Support the successful and timely execution of the Quality Assurance (QA) program
- Complete day-to-day QA activities including audit execution, sampling adherence, calibration participation
- Serve as a Subject Matter Expert (SME) across supported agent roles and servicing disciplines. Maintain strong knowledge of role-specific processes, tools, policies, compliance requirements, and customer experience standards to ensure accurate and consistent scoring
- Follow established sampling plans and audit cadences to ensure coverage targets are met and quality signals are surfaced consistently

Requirements :

- Robust experience supporting multiple agent roles and levels,



with the ability to quickly absorb and manage large amounts of information.
- Ability to confidently serve as a SME and navigate resources across different functions.
- Strong knowledge of QA fundamentals including scorecards, calibration processes, and consistent scoring methodologies
- Strong communication, critical thinking, and problem-solving skills.
- Experience with regulatory standards such as Reg Z & Reg E.
- Proficiency in Google Workspace (Docs, Sheets, Slides, Drive, Meet, Forms, Calendar) for collaboration, documentation, reporting, and training delivery.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Qualifications We Seek in You Minimum Qualifications

- Graduate degree required.
- Flexibility with working hours and shifts as needed.
- Strong ownership and accountability for quality outcomes.
- Proficient in Google Workspace and Microsoft Office.

Preferred Qualifications

- High energy, drive, enthusiasm, and initiative.
- Ability to collaborate with diverse stakeholders to deliver results.
- Experience supporting complex programs or multiple workstreams simultaneously.

JobProcess Developer

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingFeb 20, 2026, 11:54:04 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Pd - Quality Assurance Auditor (Noida)
🏢 Genpact
📍 Noida