We are looking for a agile, target-driven, and experienced Call Center Manager to oversee our retail financial products (Fintech) telesales vertical.

In this role, you will be responsible for leading, motivating, and managing a team of Team Leaders (TLs) and Telesales Agents based out across pan india. Should be Fluent in Hindi and English

Key Responsibilities

1. Sales & Performance Management

- Target Delivery : Own the end-to-end sales targets (daily, weekly, monthly) for the loans, credit cards, and insurance portfolios.
- Data & Lead Management : Optimize lead utilization, maximize contact rates, and ensure efficient data penetration across Tier 1, 2, and 3 target segments.
- Performance and Productity Parameter : Monitor and improve critical call center metrics, including: 1. Conversion Rate (Leads to logins/bookings) 2. AHT (Average Handle Time) & Talk Time 3. Abandonment Rate & Dialer Efficiency

- Team Leadership & People Development

- Skip-Level Leadership : Manage a team of Team Leads, ensuring they are effectively coaching frontline agents and managing floor discipline.
- Retention & Engagement : Implement robust retention and engagement strategies to control attrition in a high-volume call center environment.
- Training & Upskilling : Partner with the QA (Quality Assurance) and Training teams to identify skill gaps, conduct mock-call sessions, and upskill agents on cross-selling techniques

- Compliance & Quality Assurance

- Regulatory Adherence : Ensure 100% compliance with financial regulations, telecalling guidelines (TRAI/DND norms),



and insurance-selling protocols (IRDAI standards).
- Zero Tolerance Policies : Monitor documentation handling, data privacy, and prevent mis-selling or forced pitching on the floor.

Audit Readiness : Lead internal and client-facing performance and quality compliance audits.

Required Skills (Qualifications & Experience)

- Education : Bachelor’s degree in Business, Commerce, Management, or a related field (MBA is a plus).

- Experience :

- 5 to 8+ years of total experience in domestic call centers.

- Minimum 2-3 years of experience in a Managerial or Assistant Managerial role specifically managing BFSI sales processes .

- Domain Expertise : Deep understanding of outbound/inbound sales for Personal Loans, Business Loans, Credit Cards, and Auto / General Insurance.

- Technical Skills : Hands-on experience working with CRM systems and improvising the features of CRM.

Core Competencies & Soft Skills

- Result-Oriented : A strong numbers-driven mindset with the ability to perform.
- Analytical Skills : Ability to analyze daily performance dashboards, identify drop-offs in the sales funnel, and implement immediate corrective actions.
- Communication : Exceptional verbal and written communication skills to interface with senior management, clients, and corporate stakeholders.

Language Proficiency - English, Hindi Fluency

Regards Hiring Team

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Call Center Manager - Bfsi Sales (Chennai)
🏢 Good Insurance Brokers
📍 Chennai