Purpose

Coordinate daily service scheduling, technician allocation, route planning, customer confirmations, rescheduling, and service completion tracking.

Ideal Background

- BPO Team Leader
- Workforce Management Executive
- Dispatch Coordinator
- Logistics Coordinator
- Fleet Coordinator
- Service Coordinator
- Operations Executive

Experience

- 3-6 years preferred
- Experience handling 20+ field staff is a big advantage

Key Skills

- Planning and scheduling
- Resource allocation
- Route optimization
- Multi-tasking
- Escalation management
- Strong Excel and Google Sheets
- Quick decision-making

KPI

- Technician Utilization
- Slot Fill Rate
- On-Time Arrival %
- Rescheduling %
- Daily Capacity Utilization
- Lost Revenue Due to Scheduling Errors

Salary Range

- Executive: ₹25,000 - ₹35,000
- Senior Executive: ₹35,000 - ₹45,000

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits :

- Cell phone reimbursement
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Have you managed technician or field staff scheduling?
- Have you worked in logistics, dispatch, or workforce management?

Work Location: In person

📌 Operations Support Executive (Kazhakkoottam)
🏢 Handy Squad
📍 Kazhakkoottam