Job Title

Operations Manager - Outreach Program

Location

Dharampur, Gujarat

Reporting To

Head - Outreach Operations

Job Summary

The Operations Manager - Outreach Program is a senior leadership role responsible for driving the vision, integrity, and impact of educational initiatives across tribal and underserved regions. As the organization enters a phase of consolidation, this role requires a systems-focused, quality-oriented professional who can strengthen existing programs through process refinement, outcome-based evaluations, and meaningful stakeholder partnerships.

Educational Qualifications

Essential :

- Postgraduate degree in Education, Rural Development, or a related field

Preferred :

- Certifications in Project Management
- Quality Systems (ISO, Six Sigma, etc.)
- Education Leadership or Social Impact Evaluation

Experience

- Total : Minimum 8 years of professional experience

- Relevant :

- 5+ years in educational outreach, program management, or social-sector leadership

- Proven experience in quality assurance, process audits, and impact evaluation

- Experience working with government stakeholders, educational institutions, or non-profits is highly valued

Core Responsibilities (KRAs)1. Program Consolidation & Quality Enhancement

- Strengthen and systematize multiple outreach projects to ensure consistency and quality of delivery across 250+ schools
- Develop and institutionalize SOPs, quality checklists, and review frameworks
- Shift focus from numerical expansion to depth of impact, sustainability, and beneficiary satisfaction

1.



Monitoring, Evaluation & Reporting

- Establish transparent performance metrics for all outreach programs (Pre-Vocational, Vocational, Magic Touch, Udyam, Unnati, Urja, Teacher Training)
- Oversee development of monthly dashboards, field logs, impact stories, and MIS reports
- Ensure data integrity and readiness for third-party evaluations or donor audits

- Team Capacity Building & Leadership

- Lead and mentor a team of 60+ members, including coordinators, trainers, and field officers
- Identify gaps in field delivery, design upskilling plans, and conduct regular performance reviews
- Foster a culture of ownership, empathy, and excellence

- Stakeholder Engagement & Partnerships

- Build and maintain strong relationships with school leadership, government officials, and community representatives
- Coordinate with external agencies for training, knowledge exchange, and infrastructure support
- Represent the organization in district
- and state-level education forums and policy dialogues

- Systems Development & Process Audits

- Design and implement review mechanisms, feedback loops, and compliance trackers
- Conduct regular process audits to identify bottlenecks and improve operational efficiency
- Introduce digitization and workflow tools to reduce manual dependencies

- Special Initiatives & Events

- Plan and execute institutional events such as science fairs, teacher training programs, community outreach drives, and

Pay: ₹70,000.00 - ₹80,000.00 per month

Work Location: In person

📌 Outreach Program (Dharampur)
🏢 K-10 School
📍 Dharampur