SENIOR TREATMENT COORDINATOR — DENTAL

Dr. Sobti's Dental Care - Rajouri Garden, West Delhi - Full-time - On-site

Salary : ₹30,000-₹40,000/month fixed + 2% incentive on monthly sales above ₹20L

ABOUT THE ROLE

Dr. Sobti's Dental Care is a leading implant-focused dental practice in Rajouri Garden, West Delhi, with in-house digital dentistry capabilities including CBCT, Intra Oral Scanners, CAD/CAM milling, zirconia fabrication, and advanced implant workflows. We are growing rapidly and looking for a sharp, driven Senior Treatment Coordinator to own the entire patient conversion journey — from first enquiry to confirmed treatment and advance payment.

This is not a receptionist role. You will be the bridge between our clinical team and our patients.

ABOUT THE INCENTIVE

Fixed salary + 2% on all revenue beyond ₹20L/month. A coordinator closing ₹30L/month earns ₹20,000 in incentive on top of fixed pay.

WHAT YOU WILL DO

- Handle all inbound leads — calls, WhatsApp, Instagram DMs, website enquiries — and qualify them promptly
- Guide our in house Graphics Designing team on post and reels to boost presence for increased lead generation
- Follow up on all unconverted leads systematically with structured call cadence
- Attend or debrief after doctor consultations to understand recommended treatment
- Explain treatment plans, material options, timelines, and costs to patients in plain language
- Convert consultations into confirmed bookings — collect advance deposits before the patient leaves
- Achieve and exceed monthly conversion targets; report case acceptance rate weekly
- Manage patient objections on cost, fear, or second opinions — without undermining the doctor's recommendation
- Maintain all patient records, treatment summaries, and payment history in the practice management system




- Coordinate with the clinical team for scheduling, pre-op requirements, and treatment continuity
- Ensure every high-ticket consultation ends with a next step booked and an advance collected
- Train and mentor the junior front desk staff on sales, communication, and patient handling

EXPERIENCE REQUIRED

- 2-5 years in a patient-facing sales or coordination role — dental, aesthetic clinic, dermatology, laser clinic, wellness centre, or premium healthcare preferred
- Demonstrated track record of lead handling and conversion — not just administration
- Experience with high-ticket consultations (treatments above ₹1,00,000) is a strong plus
- Comfort with phone-based sales and follow-up calling
- Basic familiarity with WhatsApp Business, Google Sheets, and practice management or CRM tools

WHAT WE'RE LOOKING FOR

- Excellent spoken Hindi and English — clear, warm, and confident
- Consultative mindset — you guide patients, you don't hard-sell them
- High ownership: if a patient walks out without an advance, you consider that a miss
- Willingness to learn dentistry — material differences, procedure steps, patient concerns
- Composure under pressure and when handling patient objections
- Punctual, presentable, and professional at all times

WHAT WE OFFER

- Fixed salary ₹30,000-₹40,000/month based on experience
- 2% performance incentive on monthly clinic revenue above ₹20,00,000
- Structured onboarding and full training before independent patient handling
- Clear growth path to Clinic Manager as we expand across Delhi NCR
- Work in a well-equipped, rapid-growing practice

HOW TO APPLY

with Subject :SENIOR TREATMENT COORDINATOR Application

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience :

- sales: 2 years (required)
- healthcare sales: 2 years (required)

Work Location: In person

📌 Senior Treatment Coordinator Dental (Delhi)
🏢 Sobti Dental Clinic
📍 Delhi