Job Title : Customer/Sales Support Executive

Location: E- 23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308

Job Type : Full-Time, On-site

Brand : Gemeria Hair

About Us : Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not just products but experiences. Our customers expect professional, personalized, and timely support and were looking for someone who can deliver exactly that.

Key Responsibilities :

- Attend and respond to incoming calls , including timely callbacks for missed calls

- Provide prompt customer support across Instagram, Facebook, YouTube, and other social media platforms :

- Handle WhatsApp Business communication via Bitespeed/Zoko or other tools used in the future

- Conduct video call consultations for both Indian and international customers, offering expert guidance on product selection

- Book and manage appointments and trial bookings (virtual & in-person)

- Handle returns and exchanges , ensuring a smooth, empathetic process aligned with company policy

- Use the Ticket ID system to log, track, and resolve customer queries effectively

- Perform timely follow-ups for unresolved issues and ongoing cases

- Maintain a friendly, calm, and patient tone , even with high-touch or concerned customers

- Ensure top-notch English communication written and spoken, suitable for global clientele

- Provide personalized product consultations , helping customers find the right fit based on their needs

- Think proactively and solve problems independently where possible

Requirements :





- 0-2 years of experience in CRM/BDE/Tellesales/Sales preferably with a luxury or D2C brand

- Excellent command of spoken and written English :

- Must be comfortable speaking on camera for video consultations (India & international)

- Tech-savvy with experience using customer service tools , Shopify, and CRM platforms

- Strong empathy, patience, and communication skills :

- Ability to multitask and manage pressure during high-volume periods

- Familiarity with global customers expectations and time zones is a plus

Why Join Us?

- Join a premium, fast-growing D2C brand with a loyal global customer base

- Be part of a team-oriented and high-performance support team

- Gain exposure in international customer support and consultation

- Work in a modern and supportive office environment at our Greater Noida headquarters :

- Training and development opportunities in luxury customer service

Call to Connect: +91 (phone hidden)

Role :Customer Success, Service & Operations - Other Industry Type :BPM / BPO Department :Customer Success, Service & Operations Employment Type :Full Time, Permanent Role Category :Customer Success, Service & Operations - OtherEducation UG :Any Graduate PG :Any Postgraduate

Key Skills

- Communication
- Customer Service
- International Clients
- English Verbal And Written
- Consulation
- Escalation Management
- Problem Solving
- Customer Satisfaction
- Customer Focus
- Customer Operations
- Resolution

Pay: ₹25,000.00 - ₹35,000.00 per month

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh (Greater Noida, 201308): Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

📌 Customer/sales Support Executive (Greater Noida)
🏢 GEMERIA HAIR
📍 Greater Noida