Job Title: Customer Support Executive

Location : Khar West, Mumbai

Employment Type : Full time

Role Overview

We are looking for a customer-first Customer Experience Executive who can deliver seamless, thoughtful, and high-quality support across all touchpoints. You will be responsible for managing customer interactions, resolving issues efficiently, and ensuring every interaction reflects premium brand experience.

Key Responsibilities : Customer Support & Communication

- Assist customers with product information, order status, deliveries, returns, exchanges, and refunds :

- Deliver clear, accurate, and timely responses aligned with brand voice

Multi-Channel & Platform Management

- Maintain updated customer records and communication logs

Issue Resolution & Escalation

- Resolve customer concerns with empathy, ownership, and efficiency :

- Coordinate with internal teams ( operations, logistics, etc. ) for issue resolution

- Ensure timely follow-ups until closure and customer satisfaction

Customer Insights & Feedback

- Capture recurring queries, concerns, and feedback

- Share reports and insights to improve FAQs, processes, and overall customer experience :





- Contribute to enhancing communication templates and service quality

Documentation & Reporting

- Maintain accurate records in CRM/tools/spreadsheets :

- Track key metrics such as query volumes, response time, and resolution quality :

- Prepare periodic reports and highlight trends or gaps

Skills & Qualifications

- 1-3 years of experience in customer support / customer experience / call centre roles (D2C preferred)

- Strong command of spoken and written English :

- Excellent communication, empathy, and problem-solving skills :

- Ability to multitask, prioritize, and work independently in a fast-paced environment

- Basic understanding of e-commerce workflows (orders, returns, exchanges)

- Familiarity with CRM/helpdesk tools and WhatsApp Business is a plus

What We’re Looking For

- A customer-obsessed, solution-oriented mindset

- Strong ownership and accountability :

- Someone who understands that customer support = brand experience

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Mumbai)
🏢 Homma Living
📍 Mumbai