Job Role - Customer Care Executive Job Location - Visnagar - 384315, Gujarat Type - Permanent On-Site Compulsory

MY ARMOR (MYARMOR Wellness Pvt. Ltd.) is a fast-growing D2C wellness brand based in Visnagar, Gujarat. trusted by 2 Lakh+ customers across India. We design and sell everyday comfort products — orthopedic pillows, maternity support, baby care essentials, and home care solutions — available on our website myarmor.in and across Amazon, Flipkart and more. We're a close-knit, customer-first team where every person has real ownership of their work. As we scale rapidly, we're looking for a dedicated Customer Care Executive to be the voice of our brand and ensure every customer has an experience worth talking about.

About the Role

We are looking for a smart, energetic Customer Care Executive to manage customer support, feedback collection, order tracking, and day-to-day operations for our growing e-commerce brand. This is a hands-on, full-day role — ideal for someone who loves talking to customers and staying organised.

Key Responsibilities

▸ Resolve order, payment, return & refund issues promptly ▸ Make outbound calls to collect post-delivery customer feedback ▸ Track and monitor daily order status & coordinate with logistics team ▸ Process returns, exchanges, and refunds end-to-end ▸ Respond to reviews and comments on social media & marketplaces ▸ Prepare weekly customer feedback and CSAT reports ▸ Update CRM with customer interactions, ticket notes & resolutions ▸ Assist with basic data entry,



admin tasks & internal coordination ▸ Support WhatsApp broadcast campaigns & post-purchase follow-ups

Qualifications

▸ Graduation in any stream (mandatory) ▸ MBA / BBA preferred but not required ▸ 1-3 years of experience in customer service or e-commerce support ▸ Freshers with strong communication skills may also apply

Skills Required : ▸ Excellent communication in Hindi & English (spoken + written) ▸ Hands-on with MS Excel / Google Sheets ▸ Basic Knowledge of e-commerce platforms — Shopify, Amazon, Flipkart, etc. ▸ Organised, self-driven and able to handle high ticket volumes ▸ Basic understanding of logistics and order management

What You Get

▸ Market-competitive salary based on experience ▸ Performance-based bonus ▸ Fast-growing brand with real growth opportunities ▸ Hands-on exposure to full e-commerce operations ▸ Supportive team and direct access to leadership

Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits :

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Visnagar, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (preferred)

Experience :

- Customer support: 2 years (preferred)

Language :

- English (preferred)

Location :

- Visnagar, Gujarat (preferred)

Work Location: In person

📌 Customer Care Executive (Visnagar)
🏢 My Armor Wellness
📍 Visnagar